Introduction:
In the rapidly evolving landscape of modern business, agility and efficiency are paramount. However, many organizations find themselves hindered by outdated systems, impeding progress and stifling innovation. This was precisely the challenge faced by a prominent large enterprise in India regarding its internal portal. Constructed decades ago, using Fedora and Mambo CMS (Content Management System), the legacy portal struggled to meet contemporary standards. Recognizing the need for change, the institution sought the expertise of Splenta Systems, a renowned digital transformation partner known for its innovative solutions.
The Challenge:
The institution's internal employee portal, utilized for two decades, had become deeply embedded in daily operations. However, its reliance on outdated technology and a complex user interface presented significant challenges, slowing productivity, and reducing employee engagement. Employees only interacted with the portal when necessary due to its lack of appeal. Moreover, its monolithic architecture limited scalability and flexibility, hindering the institution's ability to adapt to changing demands. To maintain competitiveness, the institution recognized the urgent need for a modern solution capable of revolutionizing operations and enhancing employee satisfaction.
Splenta’s solution:
Embarking on our transformative journey, we at Splenta Systems initiated a meticulous assessment of the institution's existing systems and obstacles. Collaborating closely with esteemed partners like Google Cloud, we leveraged our expertise in digital modernization to propose a holistic solution aimed at revitalizing the institution's digital infrastructure. Our approach was phased: Phase 1 focused on acclimating users to a refreshed interface, revamping the portal's UI while keeping the backend application intact. In Phase 2, we seamlessly transitioned the applications to a modernized look and feel, ensuring a smooth evolution towards enhanced operational efficiency and user experience.
Legacy Migration to Microservices:
Utilizing advanced tools like Flutter Flow, Splenta Systems migrated the institution's legacy monolithic system to a microservices architecture. Splenta offered —a single codebase application accessible remotely and across platforms, with a visually appealing interface and intuitive navigation.
This transition empowered the institution with modular development capabilities, enabling independent deployment and scaling of services for enhanced agility and flexibility.
UI/UX Enhancements:
Splenta Systems underwent a comprehensive overhaul of the portal's user interface, adhering scrupulously to the organization's style guide to ensure seamless consistency across all platforms, including websites and other digital channels. The UI/UX components were intricately crafted to not only meet but surpass expectations, going beyond generic designs to incorporate highly detailed elements aimed at enhancing user experience.
At the forefront of the redesign, daily HR-related activities were strategically positioned for effortless navigation, reflecting a user-centric approach. Notably, features such as rewards and recognition were seamlessly integrated, serving as potent motivational tools to inspire and incentivize employees.
A hallmark of this overhaul was the creation of custom dashboards tailored to specific roles within the organization. From digital team branch managers to business heads, executives, and branch employees, each had their unique portal view, ensuring relevance and efficiency in accessing pertinent information. This customization extended even further, with distinct portal views designed for the various designations across the five branches of the bank.
The UI/UX interface was not merely functional but engaging and interactive, fostering a sense of immersion and involvement for users. Check-in and checkout features were introduced, reinforced by eye-catching banners and interactive portals, all contributing to a more dynamic user experience.
The integration of Finacle and LDAP (Lightweight Directory Access Protocol) added layers of functionality and convenience, seamlessly incorporating vital systems into the portal's framework. This integration simplified processes and ensured data integrity and security, enhancing the system's overall reliability.
Splenta Systems' revamped portal exemplified a comprehensive approach to UI/UX design, making aesthetic appeal with practical functionality to deliver a truly transformative digital experience for employees across the organization.
Cloud Migration and Security Enhancement:
Splenta Systems facilitated the seamless migration of the institution's on-premises deployment to the cloud, establishing a secure environment with Virtual Private Machines. Integration of Lightweight Directory Access Protocol (LDAP) bolstered user authentication and access control, ensuring robust security infrastructure.
Feature Enhancements:
Features, including a new Content Management System (CMS) portal and secure chat functionality, were introduced to streamline communication and collaboration within their environment. These enhancements further enriched the employee experience and fostered a culture of innovation.
Impact of transformation:
The transformative changes made by Splenta Systems have had a profound impact on the organization, revolutionizing workflow processes and enhancing overall efficiency. With the introduction of the revamped portal, tasks have become more intuitive and enjoyable for employees, leading to a significant boost in productivity. This newfound agility, facilitated by Splenta Systems' expertise, has empowered the organization to swiftly adapt to market demands, ensuring the delivery of exceptional service to customers. The transition to microservices has proven to be a significant change, providing the agility and flexibility needed to stay ahead in a competitive market landscape. As echoed by employees, the enhanced features and streamlined processes implemented by Splenta Systems have not only transformed their work experience but have also positioned the organization for sustained success.
Head of the institution response:
“The revamped portal has completely altered the way our employees engage with tasks— it's become more intuitive, responsive, and visually appealing, making work more enjoyable and efficient. With Splenta Systems' solution, our productivity has skyrocketed, thanks to seamless integration and enhanced features that have streamlined our processes.”
Future scope:
Looking ahead, Splenta Systems is committed to propelling innovation and fostering growth through several strategic initiatives. Firstly, we are actively engaged in the development of Application Programming Interfaces (APIs) aimed at streamlining data retrieval processes and bolstering integration capabilities. By standardizing data access methods and protocols, these APIs will facilitate seamless communication between various systems and applications, enhancing operational efficiency and enabling a more cohesive digital ecosystem. Additionally, we are prioritizing the implementation of browser-agnostic accessibility features to ensure a consistent and seamless user experience across different platforms and devices. This initiative underscores our commitment to inclusivity and user-centric design, allowing individuals to access our services effortlessly regardless of their chosen web browser or device. Furthermore, we are gearing up to introduce real-time dashboards equipped with advanced analytics and visualization tools. These dashboards will empower stakeholders with actionable insights into key performance metrics and business operations, facilitating informed decision-making and driving organizational agility. By embracing these forward-looking initiatives, Splenta Systems aims to remain at the forefront of digital innovation, delivering value and driving sustainable growth for our clients and partners alike.
Conclusion:
Through strategic collaboration with Splenta Systems, the institution successfully modernized its digital infrastructure, paving the way for enhanced productivity, efficiency, and employee satisfaction. Splenta Systems' expertise in legacy migration has set a new standard for innovation in the banking sector, driving transformative change and positioning the institution for future success in the digital era.